Buffalo Computer Graphics, Inc.
 
 
 

DisasterLAN™ Crisis Information Management System

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DisasterLAN

CALL CENTER MANAGEMENT MODULE

The Call Center Management Module allows users to effortlessly track information entered in DisasterLAN's Call Center. Users can use the Call Center Management Module to display a table of all requests, offers/donations, or information reports entered into the Call Center. Advanced filtering capabilities allow users to display just the data pertinent to their role or ICS function. Additionally, an auto-update feature ensures that new or updated data is displayed in the table as it is received. From the Call Center Management table, users can quickly review Call Center tickets, add or edit information, or print Call Center tickets. Advanced alerting features also ensure that users receive visual and audible alerts whenever actionable information is routed to their role or ICS function.

 

Call Center Management Module - Fast Facts:

  • View all Call Center entries in a convenient tabular view.
  • Filter data based upon user's role or ICS position.
  • Sort data based upon priority, call kind, time modified, etc.
  • Color-coding identifies high, medium, and low priority calls.
  • Table automatically updates to display new or modified data.
  • Audible and visual alerts inform users of new or updated data.
  • One-click access to edit Call Center tickets.
  • One-click access to view a printable summary ticket.
  • Configurable menu buttons allow system administrators to predefine queries.
  • Graphical icons indicate status of a Call Center entry as new, viewed, or recently edited.
  • Integrated basic and advanced search and query tools make locating calls easy.
  • Print individual tickets or all tickets contained within the table.
  • Access advanced statistical summary reports.

 

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Call Center Management
DisasterLAN's Call Center Management Module provides a convenient way to track and manage Call Center entries.
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Copyright 2008 Buffalo Computer Graphics, Inc. All Rights Reserved