Incident Management Software for Higher Education

Buffalo Computer Graphics' Incident Management Software (IMS) has been utilized by multiple higher education institutions to improve public safety, run special events, and facilitate daily operations. Our software includes tools for routine task management, event monitoring, secure incident notifications, and multi-agency responses. BCG also provides systems for classroom use. Please contact us for details or request a demo to try our incident management software for yourself.

Operationalize Emergency Plans

Our IMS will not only allow you to store your plans digitally but will also allow you to turn them into actionable workflows. Our question and answer-based ticketing tool guides users step-by-step through each of their assigned tasks. It also helps executives quickly see how tasks progress with customizable reporting tools and color-coded statuses and priorities. Scenario-based notification templates help you alert your staff and activate an appropriate emergency response plan with just the click of a button. The role-based checklist feature acts as a reminder of a position’s responsibilities and guides team members through their response tasks.

Our intuitive interface makes it easy to track progress, document the key steps taken, share situational awareness information with stakeholders, maintain a common operating picture within your organization, and report on key metrics.

Coordinate Emergency Response

Our IMS products are designed to support multi-agency coordination and response activities. Our software’s web-based, mobile-friendly design allows multiple users in disparate geographic locations to work together on a common platform. It includes multi-tiered customizable security settings that allow each organization to simultaneously collaborate with each other while keeping sensitive information private.

Our engineers are second to none when meeting our client's interoperability needs. Our software follows NIEM and NIST guidelines with common protocols and standards for meaningful information exchange available out-of-the-box. Interoperability is built throughout our software including GIS mapping format support, communication protocols support, import/export capabilities, data format support, browser support, and mobile device support enabling you to share all of the information you need to the people who need it. Our software includes LDAP, Active Directory Federated Services, and Shibboleth compatibility to best meet your organization's needs.

Improve Daily Operations and Event Management

Integrating our IMS into your daily operations will help keep your team prepared for any event: planned or unplanned. Our software provides tools for daily operations, such as general patrol, routine alerting, community briefings, facility management, hazmat management, and vaccination clinics. It also includes everything you need to manage special and routine events, such as sports, speakers, and protests.

For example Penn State uses our software for all home football games (see Penn State Case Study). Our IMS provides a common platform for task, resource, and information management and can be applied to various types of needs and workflows.